FAQ & Help

How many days before I will get my canvas?

In general, the delivery takes 3-5 working days. If you want a rapid one, please, call us for express delivery.

Can you make a non- standard size?

There is a price list of sizes on the prices page. You can then calculate for yourself the best option, but if you require a bespoke size please contact us.

If you don’t have a digital image?

Do not worry; all you need to do is to send it to us in the mail. We then do our best to scan the images and then create a beautiful canvas print.

Will the colours on the screen been the same as the finished print?

We cannot promise this as it all depends on your particular monitor settings.

Spots, Defects or Red Eyes:

If you want to remove this or that mark or any kind of blemish, please send an email to images@framethatphoto.co.uk along with an indication of what you want to be done.

How should I care for my canvas prints?

If you want your canvas to enjoy a long life, hide them away from direct strong and continuous sunlight and in a constant normal humidity if possible. Do not scrub it with a wet/damp duster. If you want to clean it, just a light pass with a vacuum cleaner is enough to take any dust off.

Using our shopping cart?

Once you have selected your print options click on the 'add to basket' button. It is not necessary to buy all of them at this stage. You can then choose in your shopping cart exactly what you wish to purchase through the checkout.

Can you guarantee the secure payment by online order?

Yes, it is really secure procedure. All payments are gone by our Protx facility using their secure server. Protx has a fraud-prevention structure that works with all major credit and debit cards.

How can I make on online order without using the online payment?

Even though our credit card system is absolutely secure, you can make your order directly with us by contacting 01983 408804 during working hours. We are open from Monday to Friday at 9:00 - 5:00. We also accept private bank cheques, but there will be around 3-4 days delay for authorisation before arranging your order.

Can I make an order and send it to another address?

When you place your order, please indicate whether you want it to be sent to your address or a different delivery address.

How much costs delivery and packaging?

Orders over £100.00 the Post (inside the UK) - is Free of Charge. All orders below £100.00 have a £6.00 postage and packing charge. We employ Citylink Express Service. This will require your signature on receipt of your order. Clientele outside the United Kingdom should contact the office for information on delivery fees. The regular delivery time is 3-5 working days.